Decay means the constant in the exponent is negative, so use N=N0ekt with k=−0.03 and t=8, giving kt=−0.24.
N=12,000e−0.24≈12,000(0.786628)≈9439.5
That rounds to 9440 people. Dropping the minus sign gives 15,255, a growing town, and 9120 comes from subtracting 24% all at once with no compounding.