The x2 term is missing, so the top row is 1,0,−13,12 with corner 3. Bring down the 1; then 0+3=3; then −13+9=−4; then 12−12=0.
311033−139−412−120
The quotient is x2+3x−4 with remainder 0. Skipping the placeholder zero collapses the row to 1,−13,12 and yields the wrong answer x−10 with remainder −18.